Customizing Your App Settings

Your app settings define the core identity of your whitelabel platform — things like your domain, visual branding, and how emails are sent.

These settings apply globally across all products, so getting them right is key to delivering a seamless experience for your clients.

🔗 Connecting Your Custom Domain (CNAME Setup)

To use your own domain (like app.mydomain.com), follow these steps:

1. Go to your DNS provider (e.g., GoDaddy, Cloudflare, Namecheap).

2. Create a CNAME record pointing your subdomain to our platform: app.yourbrand.com → cname.answerly.io

3. In your dashboard, go to App Settings > Hostname and enter your domain.

4. Hit Save settings — once DNS propagates (usually within a few minutes), your dashboard will be live on your domain.

✅ Tip: Use a subdomain like app. or dashboard. instead of your root domain to avoid interfering with your main website.

🌈 Customizing Your Global Branding (Logo, Colors, Favicon)

Make the platform truly yours by updating its visual identity:

• Logo – Shown on login, sign-up, and the navigation bar.
• Favicon – The small icon shown in browser tabs.
• Theme Color – Used across UI elements like buttons and highlights.

These options live under App Settings > Looks.

✉️ Setting Up SMTP for Emails

To send platform emails from your own domain (instead of ours), set up SMTP:

Go to App Settings > SMTP.

• From Address - The email address your clients will see as the sender. Example: hi@example.com
• Hostname - The SMTP server address you’re using to send emails. Example: smtp.example.com
• Port - The port number for your SMTP server. Typically: 587 for TLS or 465 for SSL
• Username - Your SMTP username or email account. Example: fbediu@outlook.com
• Password - The password or app-specific password for the SMTP account.
• From Name - e.g., “Your Brand”
• From Email - e.g., support@yourbrand.com

Click Save settings, then send a test email to confirm it works.

🔐 This setup ensures your emails look professional, land in inboxes, and are fully white-labeled.

🛠 Managing General Settings

In App Settings > Other, you'll find a few important global options that don't fall under branding or email, but still help polish the user experience:

• Terms & Conditions URL - This is the link shown to users during signup. Example: https://example.com/terms. Make sure it points to your own legal page so users know what they’re agreeing to.
• Default Product on Sign Up - This is the product your new users will see first after they sign up. Example: Answerly. Useful if you want to guide clients to a specific product right away.

These settings may seem small, but they help create a complete, branded onboarding flow for your users.

Once you’ve finished setting up your app settings, you’ve laid the foundation for your whitelabel platform.

From here, you can dive into product-specific customization, build out your pricing plans, and start inviting clients to join your branded experience. 🎉

Need help with the next steps? Check out the Product Settings and Plans sections next.